Legal notice
LEGAL NOTICE
Effective Date: September 3, 2026
This Legal Notice provides information about Lunina Glow, the operation of our online store, customer communications, product purchases, pricing, shipping arrangements, website use, and certain legal rights and responsibilities that may apply when customers interact with or purchase from our website.
This notice should be reviewed together with the other policies made available by Lunina Glow, including our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. Merchant Details
The online store operates under the name:
Lunina Glow
Business / Mailing Address:
2701 Neabsco Common Pl #511
Woodbridge, VA 22191
United States
Telephone:
706-566-5472
Customer Support Email:
support@luninaskin.store
Customers may use these contact details for questions concerning products, orders, payments, fulfillment, shipping, returns, refunds, complaints, or other matters involving Lunina Glow.
2. About Lunina Glow
Lunina Glow operates an ecommerce store through which customers may view and purchase merchandise online.
We seek to provide clear information about products, pricing, shipping charges, purchasing conditions, and store policies so that customers can make informed purchasing decisions.
The name Lunina Glow identifies the store for purposes of this notice. Nothing contained in this Legal Notice represents that Lunina Glow has any particular corporate form, government registration, professional license, certification, or similar legal status unless that information has been separately verified and expressly disclosed.
3. Product Information and Accuracy
We make reasonable efforts to present product information accurately and keep our website content current.
Product listings may contain information such as:
Product descriptions;
Photographs or illustrations;
Product specifications;
Materials, characteristics, or dimensions;
Pricing; and
Availability information.
Despite reasonable efforts, occasional typographical errors, omissions, technical inaccuracies, or reasonable product variations may occur.
Actual product colors or appearance may differ slightly because of photography, lighting, screen calibration, device displays, packaging updates, manufacturing variations, or similar circumstances.
If a material error is identified in connection with an order, Lunina Glow may contact the affected customer and take appropriate corrective action as permitted or required by applicable law.
Nothing in this section limits consumer rights that cannot legally be waived.
4. Prices and Charges
Unless expressly stated otherwise, prices displayed through Lunina Glow are presented in United States Dollars (USD).
Before completing an order, customers will have an opportunity to review the applicable charges presented through checkout.
Depending on the transaction, those charges may include:
Merchandise price;
Shipping charges;
Applicable taxes;
Discounts or promotional adjustments; and
Other charges disclosed before completion of the transaction.
Lunina Glow may correct genuine pricing, inventory, typographical, or technical errors to the extent permitted by applicable law.
We do not intend to impose undisclosed mandatory charges on customers.
5. Shipping Rate Structure
For eligible orders, Lunina Glow currently applies the following shipping rates:
Standard Shipping
Orders from $0.00 to $69.99 — $8.00
Orders of $70.00 or more — FREE
Express Shipping
$15.00
The shipping options available for a particular purchase and the applicable charge will be presented during checkout before the customer completes the order.
Shipping method availability may depend on the delivery destination, merchandise purchased, carrier availability, and fulfillment conditions.
Further information regarding processing times, shipment estimates, delivery, tracking, incorrect addresses, delayed packages, and other fulfillment matters is provided separately in our Shipping Policy.
6. Shipment Timeframes
Lunina Glow intends to ship merchandise according to any shipment timeframe clearly communicated through our website, checkout process, Shipping Policy, order confirmation, or other order communication.
When a specific shipment timeframe is provided, we intend to make that representation only when there is a reasonable basis to expect that merchandise can be shipped within the stated period.
Where no specific shipment timeframe has been clearly provided, applicable United States requirements governing internet merchandise orders will apply.
If we determine after receiving an order that merchandise cannot be shipped within the applicable timeframe, we will take the steps required by applicable law.
Depending on the circumstances, these may include:
Informing the customer of the delay;
Providing a revised shipment date when reasonably available;
Requesting the customer's consent to delayed shipment; or
Allowing cancellation of the affected order and issuing the refund required by law.
If Lunina Glow determines that merchandise cannot be shipped, the affected order may be canceled and any applicable payment will be refunded as required by law.
Shipment and final delivery are separate stages. After an order has been transferred to the applicable carrier, final delivery may be affected by weather, transportation interruptions, carrier operations, holidays, inaccurate addresses, or circumstances outside our reasonable control.
7. Order Review and Acceptance
Submission of an order does not necessarily guarantee that the order can be fulfilled.
Orders may be reviewed for legitimate purposes such as:
Inventory availability;
Payment authorization;
Fraud prevention;
Shipping eligibility;
Accuracy of customer information; and
Compliance with legal or operational restrictions.
To the extent permitted by applicable law, Lunina Glow may decline, hold, or cancel an order for legitimate reasons, including:
Merchandise becoming unavailable;
A material product or pricing error;
Payment authorization failure;
Suspected fraudulent or unauthorized activity;
Incorrect or incomplete customer details;
Shipping restrictions;
Technical errors affecting the transaction; or
Legal restrictions that prevent fulfillment.
If payment has already been collected for an order that Lunina Glow cancels, any amount required to be returned will be refunded in accordance with applicable law and our published store policies.
8. Returns, Exchanges, and Refunds
Rules concerning returns, exchanges, cancellations, damaged merchandise, and refunds are described in our separate Return & Refund Policy.
Customers should review that policy before purchasing.
Our store policies are intended to describe our commercial practices and are not intended to eliminate, restrict, or waive consumer protections that cannot legally be waived.
Where mandatory law gives a customer greater protection than a provision of our store policy, the applicable mandatory requirement will control.
9. Customer Information
Customers are responsible for providing information that is accurate and complete when placing an order.
This may include:
Customer name;
Shipping address;
Billing information;
Email address;
Telephone number; and
Other information reasonably required to complete or deliver the transaction.
Customers who discover incorrect information after submitting an order should contact Lunina Glow as soon as possible.
We cannot guarantee that shipping addresses, merchandise selections, or other order details can be modified after processing or fulfillment has begun.
10. Website Use
The Lunina Glow website may be used only for lawful purposes.
Users must not knowingly:
Attempt unauthorized access to accounts, systems, or networks;
Circumvent security protections;
Introduce viruses, malware, or harmful code;
Submit fraudulent transactions;
Misuse checkout or payment systems;
Interfere with normal website operations;
Impersonate another person or entity;
Unlawfully collect data; or
Use the website in violation of applicable law.
Lunina Glow may take reasonable measures to protect customers, transactions, systems, and store operations from suspected fraud, abuse, or security threats.
11. Intellectual Property
Materials displayed through Lunina Glow may include original or lawfully used text, photographs, graphics, branding, logos, product presentations, and website elements.
Such materials may be protected by copyright, trademark, and other applicable intellectual property laws.
Protected materials may not be unlawfully copied, reproduced, distributed, republished, sold, modified, or commercially exploited without appropriate authorization or another lawful basis.
Third-party intellectual property remains the property of its respective owners.
12. Third-Party Services
Lunina Glow may use independent third-party providers to support ecommerce operations.
These may include:
Ecommerce technology providers;
Payment processors;
Shipping carriers;
Logistics providers;
Fraud-prevention services;
Analytics providers;
Communications providers; and
Other operational or technology partners.
Third-party providers may operate under their own terms, policies, and privacy practices.
To the extent permitted by applicable law, Lunina Glow is not responsible for independent third-party websites or services that are outside our control.
13. Website Availability
We make reasonable efforts to maintain the availability and functionality of the Lunina Glow website.
Temporary interruptions may occur because of maintenance, software updates, technical issues, network failures, security measures, hosting problems, third-party outages, or other circumstances beyond our reasonable control.
Temporary website unavailability does not eliminate obligations arising from completed transactions or mandatory consumer rights.
14. Consumer Rights
Lunina Glow intends to conduct its ecommerce activities consistently with applicable United States federal and state consumer protection requirements.
Nothing in this Legal Notice is intended to require customers to surrender consumer rights or statutory protections that cannot legally be waived.
If a provision of this notice conflicts with a mandatory consumer protection requirement applicable to a particular transaction, the mandatory requirement will control to the extent required.
15. Privacy and Personal Information
Lunina Glow's practices regarding personal information are addressed separately in our Privacy Policy.
Customers should review that policy for information concerning how personal information may be collected, used, processed, disclosed, retained, or otherwise handled and what privacy rights or choices may apply.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Lunina Glow will not be responsible for indirect, incidental, special, or consequential damages resulting solely from use of, or inability to access, this website where such liability may lawfully be limited.
Nothing in this section excludes liability that applicable law does not permit us to exclude or restricts remedies or consumer rights that cannot legally be waived.
17. Applicable Law
To the extent permitted by applicable law, matters concerning the operation of Lunina Glow and this website will be governed by applicable laws of the Commonwealth of Virginia and the United States.
Nothing in this provision requires customers to waive mandatory consumer protections, jurisdictional rights, statutory remedies, or other rights that applicable law does not permit to be waived.
18. Changes to This Legal Notice
Lunina Glow may revise this Legal Notice periodically to reflect changes in our store operations, commercial practices, website functionality, policies, services, or applicable legal requirements.
When changes are made, an updated version may be published on this website together with a revised effective or “Last Updated” date.
19. Contact Lunina Glow
Questions regarding this Legal Notice, orders, customer service, complaints, or other store-related matters may be directed to:
Lunina Glow
2701 Neabsco Common Pl #511
Woodbridge, VA 22191
United States
Phone: 706-566-5472
Email: support@luninaskin.store